bg721 Privacy Policy

Introduction

bg721 (referred to as "we", "us", or "our") is committed to protecting the privacy of all individuals who access and use our online casino and sports betting platform at bg721.pro. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This policy applies to all users of our platform, including visitors, registered members, and depositing players. By using bg721, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services immediately.

Information We Collect

To provide you with a secure, personalised, and compliant gaming experience, bg721 may collect the following categories of personal data:

• Identity Information: Full legal name, date of birth, gender, and a copy of your national identification document (NID) for account verification purposes.
• Contact Information: Mobile phone number, email address, and residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial Information: Payment method details including bKash, Nagad, Rocket, and Upay account references used for deposits and withdrawals. We do not store full payment credentials.
• Technical Information: IP address, browser type, device identifier, operating system, referring URLs, and session data collected automatically when you visit bg721.pro.
• Behavioural Data: Gaming activity logs, betting history, bonus usage, session duration, and frequency of play, used to maintain fair play standards and identify responsible gaming concerns.

We collect this information directly from you when you register, deposit, or contact support, as well as automatically through our platform's technical systems.

How We Use Your Information

bg721 uses your personal data only for legitimate, clearly defined purposes. We will never sell or rent your data to any third party. Specific uses include:

• Account Management: Creating and maintaining your bg721 account, processing deposits and withdrawals, and verifying your identity in accordance with our Know Your Customer (KYC) procedures.
• Platform Operations: Delivering our gaming services, processing bets on cricket, BPL matches, IPL fixtures, slots, and live casino tables fairly and accurately.
• Fraud Prevention and Security: Monitoring transactions and activity to detect suspicious behaviour, prevent fraud, money laundering, and unauthorised account access.
• Customer Support: Responding to your queries, complaints, and support requests through our email support channel in a timely manner.
• Responsible Gaming Compliance: Identifying signs of problem gambling and enforcing self-exclusion, deposit limits, and cool-off periods as requested by players or required by our responsible gaming standards.
• Service Improvement: Analysing usage patterns and feedback to enhance the performance, stability, and user experience of our platform for all players in Bangladesh.

Sharing Your Information

bg721 treats your personal data with strict confidentiality. We do not share your information with third parties except in the following limited circumstances:

• Service Providers: Trusted technical partners who assist us in operating the platform (e.g., payment processors, hosting providers, and fraud detection services) under strict data processing agreements that prohibit any independent use of your data.
• Legal and Regulatory Obligations: When we are required by applicable law or a valid legal process to disclose your information to governmental or regulatory bodies within Bangladesh.
• Protection of Rights: When disclosure is necessary to investigate, prevent, or take action against potential fraud, violations of our Terms & Conditions, or situations that threaten the safety of users or the platform.

In every case where data is shared with a third party, we ensure that appropriate contractual safeguards are in place to protect the confidentiality and integrity of your information.

Cookies and Tracking Technologies

bg721 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us remember your session, preferences, and browsing behaviour across visits. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).

You can control and disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of some features on bg721. We do not use cookies to serve third-party advertisements or to track your activity across other websites.

Data Retention

bg721 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or operational obligations. In general, account data is retained for a minimum of five (5) years following account closure to comply with applicable financial record-keeping requirements.

Once the applicable retention period expires and no further legal hold applies, your data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. You may request early deletion of non-essential data by contacting our support team at [email protected].

Your Rights and Choices

As a user of bg721, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You may request that we delete your personal data where there is no compelling reason for its continued processing, subject to our legal retention obligations.
• Right to Restrict Processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy.
• Right to Opt Out of Marketing: You may withdraw consent for marketing communications at any time by contacting support. Opting out of marketing will not affect essential service communications such as account alerts and withdrawal confirmations.

We will respond to all data rights requests within a reasonable timeframe, typically within 30 days of receipt. Where a request is complex or we receive a high volume of requests, this period may be extended by a further 30 days, and we will notify you accordingly.

Data Security

The security of your personal data is a top priority at bg721. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmissions, firewalled and access-controlled server environments, and regular internal security reviews.

While we take every reasonable precaution to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to protect your account by using a strong, unique password and by not sharing your login credentials with any third party. If you suspect any unauthorised access to your bg721 account, please contact our support team immediately at [email protected].

Third-Party Links

Our platform may occasionally contain references to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe. While we partner with these providers to deliver gaming content, each provider operates under its own privacy policy and data practices. bg721 is not responsible for the privacy practices of any third-party game provider, payment processor, or external service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of bg721.

Children's Privacy

bg721 is strictly an adult-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or retain personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided personal information to bg721, please contact us immediately at [email protected] so we can take appropriate action.

Changes to This Privacy Policy

bg721 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on our platform.

Your continued use of bg721 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your personal information. The most current version of this policy will always be available at bg721.pro/privacy-policy.